At Passionata, we do everything possible to prepare and ship your order as quickly as possible.
The available delivery options, their cost, and the estimated delivery time depend on your delivery country. You will always find the options available for your destination when finalizing your order.
Delivery in France
For all deliveries in mainland France, your orders are shipped with Colissimo.
| Delivery method | Carrier | Rate | Free delivery from | Estimated delivery time |
| Pickup point | Colissimo | 4 € | 80 € | 3 to 5 business days* |
| Without signature | Colissimo | 5 € | 80 € | 3 to 5 business days* |
| With signature | Colissimo | 6 € | 80 € | 3 to 5 business days* |
If no one is present during a Colissimo delivery, the parcel may be left in the mailbox or, if this is not possible, held at a post office for 15 business days before being returned to the sender.
For delivery to a pickup point, you choose your pickup point when placing your order and are notified by email as soon as your parcel arrives.
Delivery times begin on the day following order confirmation. Shipments take place from Monday to Friday inclusive. *Time indicated for an order placed Monday to Friday, excluding public holidays.
Delivery within the European Union
For supported destinations in the European Union, Passionata offers two delivery methods:
Standard delivery with FedEx for economical home delivery.
Express delivery with DHL if you would like to receive your order more quickly.
FedEx Standard delivery
| Destination | Rate | Free delivery from | Estimated delivery time |
| Germany | 6 € | 90 € | 2 to 4 business days |
| Austria | 6 € | 90 € | 3 to 5 business days |
| Belgium | 6 € | 90 € | 2 to 4 business days |
| Bulgaria | 6 € | 90 € | 5 to 7 business days |
| Croatia | 6 € | 90 € | 5 to 7 business days |
| Cyprus | 6 € | 90 € | 5 to 7 business days |
| Denmark | 6 € | 90 € | 2 to 4 business days |
| Spain | 6 € | 80 € | 2 to 4 business days |
| Estonia | 6 € | 90 € | 4 to 6 business days |
| Finland | 6 € | 90 € | 3 to 5 business days |
| Greece | 6 € | 90 € | 5 to 7 business days |
| Hungary | 6 € | 90 € | 3 to 5 business days |
| Ireland | 6 € | 90 € | 3 to 5 business days |
| Italy | 6 € | 80 € | 2 to 4 business days |
| Latvia | 6 € | 90 € | 5 to 7 business days |
| Lithuania | 6 € | 90 € | 4 to 6 business days |
| Luxembourg | 6 € | 90 € | 2 to 4 business days |
| Malta | 6 € | 90 € | 4 to 6 business days |
| Netherlands | 6 € | 90 € | 3 to 5 business days |
| Poland | 6 € | 90 € | 3 to 5 business days |
| Portugal | 6 € | 90 € | 3 to 5 business days |
| Czech Republic | 6 € | 90 € | 5 to 7 business days |
| Romania | 6 € | 90 € | 4 to 6 business days |
| Slovakia | 6 € | 90 € | 5 to 7 business days |
| Slovenia | 6 € | 90 € | 4 to 6 business days |
| Sweden | 6 € | 90 € | 3 to 5 business days |
DHL Express delivery
| Your order total | DHL Express delivery |
| Below the free delivery threshold | 12 € |
| Above the free delivery threshold | 9 € |
For example, for a destination where standard delivery is free from €90, DHL Express costs €12 for an order under €90, then €9 from €90.
DHL Express delivery times vary depending on your country and delivery address. The applicable delivery time is indicated when you place your order.
United Kingdom & Switzerland - outside the European Union
As the United Kingdom and Switzerland are located outside the European Union, Passionata offers Standard delivery with DHL as well as Express delivery with DHL.
| Destination | DHL Standard | Free from | DHL Express | Express from the threshold |
| United Kingdom | £6 | £65 | £12 | £9 from £65 |
| Switzerland | CHF 6 | CHF 75 | CHF 12 | CHF 9 from CHF 75 |
Delivery times are calculated according to your destination and are indicated when you place your order.
Delivery outside the European Union - Rest of the world
Passionata delivers to many countries outside the European Union.
For supported destinations outside the European Union, two DHL delivery methods may be offered: DHL Standard and DHL Express. The options actually available for your destination are indicated at checkout.
-->Prices
For most international destinations, the currently applicable DHL Express rates are as follows:
| Your order total | DHL Express |
| Under €100 | 12 € |
| From €100 | Free |
For certain destinations, the rate and threshold are displayed in the local currency.
United States: DHL Express delivery for $12, free from $100.
Canada: DHL Express delivery for CA$12, free from CA$100.
For other international destinations, the exact DHL Standard and DHL Express rates, when available, are automatically displayed at checkout.
--> International delivery times
DHL Standard and DHL Express delivery times depend on the destination country. The estimated times for each available option are indicated when you place your order.
The estimated delivery time for your destination is indicated when you place your order.
Track my order
As soon as your order leaves our warehouse, you will receive a shipping confirmation email.
This email contains your tracking number, which allows you to track the progress of your package directly with the carrier.
Please note that delivery times are provided as an indication in business days from the dispatch of your order.
During busy periods, particularly sales, holidays, or promotional campaigns, preparing and delivering your order may exceptionally take a little longer.
Taxes & customs duties
For orders delivered outside the European Union, taxes, customs duties, or import fees may apply depending on the destination country.
The handling of duties and taxes depends on the destination. When additional fees apply, the relevant information is provided during the ordering process or by the carrier.
Returns
You have 14 calendar days from receipt of your order or collection from a pickup point to exercise your right of withdrawal, without having to provide a reason.
Just need a different size? Exchanges are available in mainland France, with free shipping on your replacement item! Find out more about our exchange conditions below.
How to make a return ?
To return your order:
- If you have an account: go to “My Account” > “Return my order” and follow the steps
- If you placed your order as a guest, you can submit your request via the dedicated section on the homepage.
- Select the item(s) to be returned and confirm your request.
- Once approved by Passionata, a return label will be sent to you by email.
- Return the items within 14 days of your request and keep your proof of postage.
We recommend keeping your proof of postage until your order has been refunded.
A return fee of €6 will be deducted from the refunded amount.
Exchanges – Mainland France Only
Need a different size? Exchanges are available in mainland France!
You can exchange an item for the same style, in the same colour, but in a different size, subject to availability.
To request an exchange, simply follow the same process as for a return and select the "Exchange" option when submitting your request.
Once your request has been approved, you will receive a return label by email.
The €6 return shipping fee remains at your expense, but Passionata will cover the shipping costs of your replacement item.
Items must be returned in their original condition, unworn, unwashed and with all original tags attached.
Please note: Exchanges are only available in mainland France. For all other destinations, you can return your item and place a new order.
Refunds
Items must be returned within 14 days of the withdrawal request, in perfect condition, in their original packaging, with the original cardboard size label attached. Incomplete, damaged, worn, used or soiled items cannot be refunded.
If the return conditions are met, the refund will be issued no later than 14 calendar days from the date our warehouse receives the returned products. The refund will be credited to the payment method used for the purchase.
Depending on your bank or payment method, a few additional days may be required before the refund appears in your account.
The refund includes the amounts paid when placing the order, including the initial delivery costs (if the entire order is returned), less the return costs payable by the customer.
Non-compliant or defective product
If a product received is non-compliant or defective, submit a return request following the same procedure. In this case, Passionata covers the return costs. Once approved, a prepaid return label will be sent to you. The non-compliant product will be exchanged as soon as possible.
Need help ?
Our Customer Service team can be reached Monday to Friday, from 9 a.m. to 6 p.m. by email at customer-service@passionata.com.
