Make sure you have selected the online shop corresponding
to your delivery country.

Choose the product you like, select your size, then click “Add to cart”.

Once your items are added, go to your cart and then click “Confirm my cart” to complete your purchase.

Creating an account is recommended to easily track your orders and access your history.

You can also order as a guest.

In all cases, your personal information (identity, contact details, address, etc.) is necessary for processing and delivering your order.

For more information on managing your personal data, you can consult our Privacy Policy.

A confirmation email will be sent to you once your
order is confirmed. Check your junk mail if necessary.

• With a customer account: track your order in My account > My orders.
• As a guest: you will receive a shipping email including your tracking number.

Orders are prepared from Monday to Friday.

Processing takes place within 72 hours, excluding sale or promotion periods.

First check your junk mail / spam folders.

If you do not receive anything within 24 hours, contact us via the contact form link

Please provide the email used, as well as your first and last name.

For more information on managing your personal data, you can consult our Privacy Policy.

Once the order is confirmed, it can no longer be changed or cancelled automatically.

If your parcel has not yet been sent, we will do our best to meet your request.

Contact the customer service through the contact form, providing your order number.

If the order has already been sent, you may refuse the parcel or make a return upon receipt.

Prices depend on your country and the amount of your order. The final price and available options are displayed at checkout.

Yes. Passionata offers free delivery above a certain amount, which varies depending on your country and the selected delivery method.

Yes, you can choose the pick-up point of your choice using the interactive map available when selecting the delivery method.
You will be notified by e-mail as soon as your parcel arrives, which you can then collect within a period of 10 to 14 days, depending on our delivery partners.

Yes. Passionata delivers to many destinations worldwide. Outside the European Union, orders can be delivered with DHL Standard or DHL Express. Available options are confirmed during checkout. If your country does not appear, it means we do not yet deliver to that destination.

In France, orders are shipped with Colissimo. Within the European Union, orders may be delivered with FedEx Standard or DHL Express. Outside the European Union, orders may be delivered with DHL Standard or DHL Express.

Customs duties or taxes may apply to orders shipped outside the European Union, depending on the destination. 

Orders are shipped from Monday to Friday.

The average time is 2 to 4 working days after confirmation, depending on the delivery country and the period (sales, promotions, etc.).

As soon as your order is shipped, you will receive an email containing your tracking number.

If you notice a delay, contact our customer service through the Contact Us section.

In case of a prolonged delay, you may request the cancellation of the order and its refund, in accordance with articles L.216-2 and following of the Consumer Code.

A delivery notice has been left.

Depending on the chosen method, your parcel will be placed at a pickup point or redelivered starting the next day.

All information is available in your tracking link.

• Bank cards: Carte Bleue®, Visa®, Visa Electron®, Maestro®, MasterCard®, American Express
• Electronic cards
• PayPal® (payment in 4 instalments without fees depending on eligibility and country)
• Alma (France – payment in several instalments under conditions)
• Klarna (payment in 3 instalments depending on eligibility conditions)

Your payment information is encrypted using SSL technology.

No banking data is stored on our servers.

You have a statutory 14-calendar-day withdrawal period starting from receipt of your order or its collection at a pickup point, without having to provide a reason.

Once you have submitted your withdrawal request, you have an additional 14 days to return the items to us.

Items must be returned in perfect condition, unworn and unwashed, in their original packaging and wrapping, with their original cardboard size label attached.

To return one or more items:

1. If you have a customer account: log in to your Passionata account, then go to “My Account” > “Return my order”.  
             
2. If you placed your order as a guest: submit your request via our dedicated returns page. 
           
3. Select the item or items you wish to return and confirm your request. 
        
4. After Passionata approves your request, you will receive a return label by email.  
        
5. Ship your parcel within 14 days of your withdrawal request.

We recommend keeping your proof of postage until you receive your refund. 

Return shipping costs are the customer's responsibility. 

A flat fee of €6 will be deducted from your refund when you use the return label provided by Passionata.

In the event of a non-conforming or defective product, return shipping costs are covered by Passionata.

Items must be returned within 14 days of your cancellation request, in perfect condition, in their original packaging and wrapping, and with their original cardboard size tag attached.

Incomplete, damaged, worn, used, or soiled items cannot be refunded, subject to applicable legal provisions.

If the return conditions are met, the refund will be issued no later than 14 calendar days after our warehouse receives the returned items.

The refund will be issued to the payment method used for your purchase.

Depending on your bank or payment method, a few additional days may be needed before the amount appears in your account.

If you return your entire order, the refund includes the amounts paid at the time of purchase, including the original delivery costs, in accordance with applicable legal provisions.

The €6 return fee remains your responsibility and is deducted from the refunded amount, except in the case of a non-conforming or defective product.

In the event of a partial return, the original delivery costs are not refunded.

We do not yet offer exchanges as part of a standard return.

If you would like to order a different size, color, or item, we invite you to make a return and then place a new order.

Exception: if you receive an incorrect or defective product, an exchange may be arranged after your request has been approved.

If you receive a non-compliant or defective product, submit a return request by following the usual procedure.

In this case, Passionata will cover the return costs in full. Once your request has been approved, a prepaid return label will be sent to you by email.

The non-compliant product may be exchanged as soon as possible, in accordance with the applicable legal warranties.

All our products are covered by:

●  The statutory warranty of conformity, provided for in Articles L.217-3 et seq. of the Consumer Code.

●  The warranty against hidden defects, provided for in Articles 1641 et seq. of the Civil Code.

These warranties apply independently of any commercial warranty.

Click on My Account or Register, then enter your personal information.

For more information on managing your personal data, please see our Privacy Policy.

A Passionata account allows you to:

• Track your orders;
• Manage your communication preferences;
• Change your information;
• Save your favorites in your wish list.

Log in to your account, then go to My information or My addresses.

Click on Forgot password on the login page.

A link will be sent to you by e-mail (remember to check your junk mail).

Sign up through the Newsletter field at the bottom of the page or through your account.

To unsubscribe, click on the link provided in each email or go to
My account > Preferences > Newsletter.

For more information on managing your personal data, see our Privacy Policy.